RETURN POLICY
Last updated January 01, 2018
 
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
 
Encore Life, LLC
Attn: Returns
RMA #
805 W New Orleans St
Broken Arrow, OK 74011
United States
Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
Products must be unopened and in original packaging.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
888-673-2729

SHIPPING POLICY

Last updated January 01, 2018

We are pleased to offer Free Fedex Shipping within the U.S. for all online retail orders. Additionally, wholesale orders above $500 qualify for free Fedex Shipping. Your order will ship same day when placed before 3:00pm Central Time, Monday through Friday excluding holidays.

If you have additional Shipping questions, please call us at 888.673.2729.